Back to overview
Degraded
Create Patient from File — AI Extraction Delays
Apr 21, 2026 at 5:12pm UTC
Affected services
Solum Health API
Resolved
Apr 21, 2026 at 7:14pm UTC
Status: Resolved
A fix has been deployed by rerouting requests to a higher-capacity model. New extractions are succeeding. We will continue monitoring.
Affected services
Solum Health API
Created
Apr 21, 2026 at 5:12pm UTC
Status: Investigating
Some users may experience failures when using "Create Patient from File" due to intermittent capacity errors from our AI provider.
Fax processing is not affected. We are working on a fix.
Affected services
Solum Health API